FAQs

Product

Q: Where are Giftgoer Cards made?

Giftgoer designs and handcrafts each pop-up card with high-quality paper stock.
Unlike traditional greeting cards and similar items,Giftgoer' products can take several months to design and engineer alone. We only use premium GSM high-quality paper before each item is individually cut, hand-assembled, and inspected for quality.
We are patent pending and have copyright filed on every one of our designs. 

Q: Can you make a custom-designed card for me?

Please find the product in customized collection. Giftgoer is developing more customized product, thanks for your continued attention.

Q: Can customers provide advice on developing styles?

Giftgoer welcomes everyone to give us ideas. Please feel free to contact us via support@giftgoer.com. Your advice will be highly appreciated.

Q: How do I stay up to date on news and new products? 

Scroll down to the bottom of this page, enter your email address, and click 'Subscribe' to sign up for our mailing list!

Order

Q:How do I make changes to my recently placed order?

We begin processing and fulfilling orders the moment you checkout to make sure we don’t miss your special occasion. If you have an order change request, please feel to contact us via support@giftgoer.com within 24 hours. We will change it for you accordingly.
If your order's edit window has expired or it is outside of our operation time, we, unfortunately, won't be able to make changes or cancel your order. We will, however, be happy to assist you in placing a new order and walking you through our return process.

Q:How do I cancel my order?

We begin pulling and processing your order from our inventory the moment you checkout and submit your order. This helps us make sure that your order arrives in time for your special person or occasion.
We may be able to catch your order and cancel it if you contact us within 24 hours via support@giftgoer.com.
Once the parcel is shipped out, unfortunately, we won't be able to make changes or cancel your order. We will, however, be happy to walk you through our return process if you would like to return your order after you have received it.

Q:Why did I only receive part of my order?

Under normal circumstances, we will not send parcels in separate packages. If part of your order reaches you, please send us pictures of your package to support@giftgoer.com. Our team will check and follow it.

Personalizing a Card

Q:What`s personalized note?

All standard Giftgoer cards and bouquets come with a blank notecard that you can personalize at anywhere with a message for your recipient before mailing. Your personalized note will be printed, hand-inserted into your Giftgoer card, and carefully packaged before being sent to your recipient. By default, our products do not include your printed name or sender details within the card or item.

Billing and Payments

Q:What payment methods do you accept?

Kindly note we are mainly accpet credit cards (including Visa, Discover, MasterCard, and American Express) and paypal for now.

As Giftgoer take your consumer and financial privacy seriously. We uses third-party payment processors to process payments made for products and services. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them.

If you have additional questions in regards to how we use your information, please visit our Privacy Policy.

Q:Where is my refound?

If we've processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment. Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account.

Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted.

If you're expecting a refund from a previously returned item, please visit our "What is your Return Policy" article for additional details. Please allow for additional processing time for a refund from a recent return.

Returns & Replacements

Q:What should I do if my order arrived damaged?
Our Giftgoer team is here to assist you in processing a replacement or refund for your damaged items. Please contact us directly via support@giftgoer.com.
Kindly include and attach pictures of the damaged items, along with your customer and order details and one of our Giftgoer team members will contact you.

Shipping & Tracking 

Q: Do your cards need extra postage?

Rates can vary depending upon the courier you choose to use; however, if you are using the U.S. Postal Service (USPS), the following postage is recommended:
-Classic (5" x 7"): 2 stamps (Most Common)
-Standard (5.9" x 8 ¼"): 2 stamps
-Gift Card Holder (5 x 3" ): 1 stamp
-Notecards (3.75 x 5.125"): 1 stamp
Giftgoer Flowers, our larger-form standalone bouquets, come packaged in a protective paper envelope. For shipping, we recommend placing the envelope inside of a 12x15 inch mailer to ensure it arrives safely to your recipient. This bouquet weighs 6 ounces — please visit your local post office or shipping store for varied shipping and pricing options.

 

 

 

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